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St Columba’s Hospice win Hospice UK’s ‘Innovation in Volunteering’ Award 2017.

 

Dedicated staff and volunteers at Edinburgh’s St Columba’s Hospice were recognised for their inspiring work at a special ceremony in Liverpool last night, where they were awarded Hospice UK’s ‘Innovation in Volunteering Award’ 2017.

The Hospice UK awards celebrate the innovative work and people in hospices across the UK. The team at Scotland’s first modern hospice was recognised for embarking on a project to develop volunteering within its governance structures. The initiative saw a team of seven volunteers come together to focus on clinical governance and their combined efforts have been described by staff and judges as “extraordinary”.

Volunteer Services Manager for St Columba’s Hospice, Karen Filsell, said: “We’re absolutely delighted to have our work with volunteers recognised in this way. The Hospice is dedicated to delivering the highest quality palliative and end-of-life care to people across Edinburgh and the Lothians. This wouldn’t be possible without the commitment and dedication of our team and this project is a perfect example of how our staff and volunteers have been working together seamlessly, for the benefit of those that we support.

“The project has proved an inspiration and catalyst for further development in other areas of volunteering within the Hospice. We are already introducing more specialist roles across the organisation in order to utilise the varied and valued knowledge, skills and experience our volunteers have.”

Since forming, the team has developed new structures to report on the progress of the hospice’s five year strategy, established and managed its incident and accident reporting system and coordinated participation and feedback on its services. This included collating ‘You Said-We Did’ reports, ensuring that the hospice hears the voice of patients, staff and members of the public and actively responds to their views and comments.

The judging panel for the Hospice UK event described the work as “…a novel project in that the hospice had created a team of volunteers to focus on clinical governance, which is certainly replicable.” The judges highlighted how the benefits of the volunteer team were ‘felt directly in people’s experience of the hospice’s services, and also indirectly through the transparency and robustness of St Columba’s governance structure’. The judges noted that the volunteers had affected change across every team in the hospice and at every level.
More information about all the award winners can be found on the Hospice UK website.

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