Delivery by courier:
Orders will be dispatched from Edinburgh by Royal Mail standard delivery.
Whilst we make every effort to supply these products as stated, we reserve the right to substitute products of equal or greater value.
Delivery of products ordered from stock will normally be made within 7 days but please allow 14 days within the UK, from receipt of order. FREE UK Delivery on orders £50 and over – otherwise £3.95, for any queries with regards to delivery please contact us on 0131 551 1381, lines are open Monday to Friday 9am – 5pm.
The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.
In the unlikely event of products being faulty or of sub-standard quality, please report such problem immediately to the Company using the enquiry form or contact details on the website. Arrangements for the return of such product will be made on your behalf and the cost of return and replacement will be met fully by the Company. Goods should be returned together with original packaging wherever possible.
If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable. Returns must be notified to us in writing within 14 working days from the day after delivery of the goods and items must be unused, free from defects and returned in their original packaging. Once we have received any returned items and checked them we will refund your money.
You have the right to cancel within seven days of your order, or seven days of receipt of the goods (whichever is the longer).
All returns should be addressed to:
St Columba’s Hospice Trading Ltd
St Columba’s Hospice
15 Boswall Road