2017 marks the 40th year of St Columba’s Hospice
As part of our year-long programme of activities to mark four decades since we opened our doors to patients and families, we are publishing staff blogs from lots of members of our staff team at the Hospice.
So far, we have already published blogs from our volunteer services team, supportive care team, fundraising team, research team, domestic team and stewards team. Today, we publish a blog from Frances, our PR & Communications Manager.
How long have you worked at the Hospice for?
I joined the Hospice in September 2015, it feels like quite a long time ago already!
Tell us about your role at the Hospice
As the PR & Communications Manager my role is really varied and I work closely with all of the Hospice’s departments. The ultimate aim of my role is to tell the stories of the Hospice and ensure that people in the community know what we do, how we do it, and why we exist.
To get our message out there I manage the Hospice’s social media channels and work with journalists to get the Hospice in the press. I helped to create our new film and I write the Hospice’s magazine three times a year. I also manage the Hospice’s website publishing the latest news and information. I work closely with the fundraising team to promote their events and appeals, and with the clinical teams to ensure patients and families have all the information they need. I work with the education team to create the literature for the courses they run, as well as to promote the Hospice’s anniversary conference. These are just some of the things I do, it’s a busy role that keeps me out of mischief!
How does your role help patients and families?
It is a privilege to be able to work with patients and families, to hear their experiences and be able to share those stories with the wider community in our magazine, on our website, on social media and in the press. I also work with the clinical and supportive care teams to ensure that patients and families have access to the information they need about the Hospice and the services, producing booklets and keeping the information on our website updated about the services.
What would surprise people about your role as PR & Communications Manager?
The variety of projects that I am involved in and also that currently I am the only paid member of staff in the PR team! I work in close collaboration with my colleagues and we have great volunteers who offer their expert skills to support the PR and communications work of the Hospice – we are very grateful to them.
What is it like working at the Hospice?
Like any job it can be challenging at times, however I feel that there is a real sense of purpose and spirit here. The atmosphere is warm and uplifting, and staff and volunteers are committed to doing the very best they can for patients and families.
What do you like doing in your own time?
I enjoy visiting my family in North Yorkshire, on the west coast of Scotland and further afield. In the summer I love seeing lots of different shows in the festivals, and I like to try new restaurants with my fiance.
Is there anything else you would like to add?
I have been blown away by the amazing care and support that is offered to people through our services in the Hospice and out in the community. There is a real sense of people coming together to help patients and families, and the great lengths people go to, to raise money for us is humbling.